All Credit Cards Accepted
|
|
Home>FAQ
What is your turnaround time for having a server set-up?
It usually takes us 5-10 business days,from the day we receive your order, to have your server set-up and released .
What is your response time to our problem escalations?
We respond to all E-mail in the order in which they are received. Our dedicated services have a separate mail queue to address your problems faster. However, if a major problem arises, you may choose to use "emergency support" and we will attend to your needs immediately.
Will we get a control panel similar to the one we are used to under virtual hosting?
Yes. You will be able to setup accounts, administrate your mail accounts, and register and transfer domain names all through your dedicated server control panel.
Do you provide RAID along with the dedicated servers?
All dedicated servers come with at least RAID 0. Other RAID levels are available, please see our dedicated server rate sheet for more information.
Can we have Cold fusion and MS SQL server on the same machine?
Although we don't recommend to run MSSQL and Cold fusion on the same server, you may at your own risk.
Do you bundle E-Commerce into your dedicated servers?
Yes. At the moment we only support Microsoft's Site Server Commerce Edition. However, you can install any E-Commerce software on your server and get on-demand consulting services from us.
What is the minimum contract period for dedicated servers?
The minimum contract period is 12 months. However, the payments can be made on a monthly basis rather than in advance.
What happens if I need a file restored from backup?
To restore a file from backup, a client should contact technical support, who will have a backup administrator restore the file. This process typically takes 24 hours.
|
|
